Return Policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Return Window  
You have 30 days from the date you receive your item to request a return.

Eligibility for Returns  
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.

Non-Returnable Items  
Certain items cannot be returned, including:
- Perishable goods
- Personal care items
- Gift cards
- Items marked as final sale

Return Shipping  
Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Refunds  
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items  
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery so we can resolve the issue.

How to Start a Return  
To begin a return request, please contact our support team at:

support@[ExplorAirTeam@gmail]com

Please include your order number and photos if the item is damaged.

We will provide instructions for returning your item.