Shipping Policy
Shipping Policy
Thank you for shopping with ExplorAir . We are committed to delivering your order quickly and safely so you can enjoy your gear on your next adventure.
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few additional days. We will notify you if there is a significant delay.
Shipping Times
Estimated delivery times depend on your location.
- United States: 5–10 business days
- International: 7–15 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, or weather conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your package while it is on its way.
Incorrect Address
Please make sure your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your order appears to be lost or significantly delayed, please contact us and we will do our best to assist you in resolving the issue.
Contact Us
If you have any questions about your order or shipping, please contact our support team and we will be happy to help.
Thank you for choosing ExplorAir and trusting us to be part of your next trip, getaway, or summer adventure.